Students who are working on school work at home should be using their SCHOOL DEVICE (iPad in grades K-4, or Chromebook in grades 5-8) logged in with their SCHOOL ACCOUNT.
The first step in any technology issue is always RESTART. Please make sure before you ask for tech support, you have restarted your device (powered it off and back on). On a Chromebook, this is done by holding the power button for 10-15 seconds until it powers off, then turning it back on. On an iPad, this is holding the home and sleep buttons until you see the white Apple logo.
Mrs. Elfering is available to offer tech support to families for school devices via email email@example.com. Please ask the teacher first, especially if it is an assignment- or app-based question. If it’s a technology issue, the teacher will ask you to contact Mrs. Elfering directly.
If further help is needed, tech support calls (phone/video chat) will be scheduled during the following times (Monday through Friday):
- 9:00-11:00 a.m.
- 1:30-3:00 p.m.
- 7:00-8:00 p.m.
Mrs. Elfering will also still have the ability to complete repairs and replacements as needed for iPads and Chromebooks on a drop-off/pick-up basis in compliance with current MDH recommendations.